Test Bank for Essentials of Business Communication, 11th Edition, Mary Ellen Guffey, Dana Loewy

Test Bank for Essentials of Business Communication, 11th Edition, Mary Ellen Guffey, Dana Loewy

Table of Contents

Part 1: BUSINESS COMMUNICATION IN THE DIGITAL AGE.
1. Succeeding in the Social and Mobile Workplace.
Part 2: THE WRITING PROCESS IN THE INFORMATION AGE.
2. Planning Business Messages.
3. Organizing and Drafting Business Messages.
4. Revising Business Messages.
Part 3: CONTEMPORARY WORKPLACE COMMUNICATION.
5. Short Workplace Messages and Digital Media.
6. Positive and Neutral Messages.
7. Negative Messages.
8. Persuasive Messages.
Part 4: BUSINESS REPORTS AND PROPOSALS — BEST PRACTICES.
9. Informal Reports.
10. Proposals and Formal Reports.
Part 5: PROFESSIONALISM, TEAMWORK, MEETINGS, AND SPEAKING SKILLS.
11. Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings.
12. Business Presentations.
Part 6: EMPLOYMENT COMMUNICATION TODAY.
13. The Job Search, Résumés, and Cover Messages.
14. Interviewing and Following Up.
Appendix A: Message Formats.
Appendix B: Documentation Formats.
Appendix C: Correction Symbols and Proofreading Marks.
Appendix D: Grammar/Mechanics Handbook [Including Confusing Words and 160 Frequently Misspelled Words].
Glossary (Available only within MindTap).
Index.